PENGANTAR 

Training Manajer Pelayanan Pasien (Case Manager) di Rumah Sakit – Pelayanan kesehatan termasuk rumah sakit pada era milenium ini haruslah dapat menjamin tercapainya keselamatan pasien, karena tanpa keselamatan pasien tidak dapat dikatakan pelayanan yang bermutu. Keselamatan pasien baru dapat dijamin atau diyakini tercapai apabila rumah sakit merubah paradigma pelayanan  lama yang hanya berorientasi pada penyakit dengan paradigma pelayanan baru yaitu pelayanan yang berfokus pada pasien (Patient Centered Care). Pelayanan rumah sakit yang menggunakan konsep PCC adalah pelayanan yang melaksanakan 4 konsep dasar yaitu : Martabat dan Respek kepada pasien, Berbagi informasi dengan pasien, Partisipasi pasien dalam pelayanan dan Kolaborasi / kerjasama. Untuk tercapainya pelayanan berfokus pasien, asuhan yang diberikan kepada pasien haruslah asuhan yang terintegrasi, dimana semua profesional pemberi asuhan berkolaborasi dalam menjalankan asuhan.

Rumah Sakit perlu menetapkan staf medis, keperawatan dan staf lain yang bertanggung jawab atas pelayanan pasien, Staf yang dimaksud adalah Manajer Pelayanan Pasien (case manager) yang dapat seorang dokter atau tenaga keperawatan yang kompeten. bekerja sama dalam menganalisis dan mengintegrasikan asesmen pasien.

Manajer Pelayanan Pasien (Case Manager) adalah profesional dalam Rumah Sakit yang bekerja secara kolaboratif dengan PPA, memastikan bahwa pasien dirawat serta ditransisikan ke tingkat asuhan yang tepat, dalam perencanaan asuhan yang efektif dan menerima pengobatan yang ditentukan, serta didukung pelayanan dan perencanaan yang dibutuhkan selama maupun sesudah perawatan Rumah Sakit.

MAKSUD DAN TUJUAN

Setelah mengikuti Training Manajer Pelayanan Pasien peserta diharapkan mampu :

  • Menerapkan Pelayanan Fokus Pada Pasien (Patient Centered Care)
  • Mempunyai hubungan kerja yang profesional dengan para dokter dan staf klinis.
  • Memiliki relasi dengan pasien dan keluarga.
  • Mengetahui peran dan fungsi Manajer Pelayanan Pasien di Rumah Sakit

BAHAN AJAR

  • Pemahaman konsep Pelayanan Berfokus Pasien / Patient Centered Care
  • Panduan Transfer pasien dan Kode Biru
  • Interprofesional Collaborative Competency
  • Asuhan terintegrasi adalah implementasi PCC
  • Peranan Rekam Medis dalam Pelaksanaan Patient Centered Care
  • Memahami dan memyelesaikan permasalahan pembayaran Klaim BPJS
  • Mengimplementasikan Pola Kerjasama dengan DPJP
  • Peran dan Fungsi DPJP dalam implementasi PCC
  • Peran Case manajer dalam implementasi PCC.
  • Pemahaman tentang Integrated Clinical Pathway
  • Tanya jawab dan study kasus.

PESERTA YANG DIREKOMENDASIKAN

Peserta yang cocok untuk mengikuti Training ini adalah : Direktur  RS dan jajaran Direksi RS, Pemilik RS atau Dewan / Direksi Perusahaan, Komite Medis (Ketua dan Pengurus)., Staf Medis Rumah Sakit, Staf Keperawatan Rumah sakit, Staf Profesional lainnya, Staf SIMRS.

METODE PELAKSANAAN

Ceramah, Diskusi, Tanya jawab dan study kasus.

TRAINER

dr. Tresia Mahaputeri Nusantari Maghfirah, MARS, MPM.

Trainer & Consultant Association BMD Street Consulting has the educational background of the graduates of the Master of Hospital Administration at the University Respati Indonesia, Employment Record : Manager of Medical Affair in Jakarta Islamic Hospital, Full Timer GP in Jakarta Islamic Hospital, Part Timer (Consultant) Indonesian National TB Project for Aisyiyah Community TB Care, Part Timer Instructor of Clinical Skill Lab for Medical Student of Muhammadiyah University, Clinical Lecturer for Muhammadiyah Medical Student, Non Goverment Health Services (NGHS) Specialist for Indonesian National TB Project for Community TB Care, Head of Corporate Communication in Jakarta Islamic Hospital, Part timer GP of Malang Ciliwung Clinics, Part timer GP of Malang Aisyah Islamic Hospital, Part timer GP of Jakarta Indosehat Clinics, Lecturer of Emergency Medicine of Medical Faculty of Brawijaya University, Doctor of YSD Clinics, Purwakarta, News Reporter of National Health and Medical Newspaper “Media Aesculapius”, Broadcaster of Riau University Radio. Training/Courses : Hospital Financial Plannning for Strategy and Budgeting, Widina Management, Jakarta, Hospital Management Consultant Provider, IKMK, Jakarta, Advanced Training of Hospital management Consultant, Jakarta, Basic Training of Hospital Management Consultant, Jakarta, Financial Management, Jakarta, Newborn Resuscitation Training as Provider, Perinasia, Jakarta, Documentation Training ISO 9001:2008 Quality Management System, Tuv Nord, Jakarta, Internal Quality Audit Training Based on ISO 19011:2002 Quality Management System, Jakarta, Update Burn Wound Management Course, Jakarta, Improving Medical care quality through updating knowledge and skills, Jakarta, International Course: (Leadership Series)Influencing, Networking and Partnership, Royal Benja Bangkok, International Course: (Leadership Series) Planning, Budgeting and Management Regional Asia, Gadjah Mada University Yogyakarta, Indonesia, International Course: (Leadership Series) Strategic Planning & Innovation, Pearl’s Hills Singapore, August  conducted by the Union Paris. International Course Public Private Mix TBCTA ReTrac- Regional Asia, Gadjah mada University Yogyakarta, Indonesia July  conducted by KNCV. TB supervisor Training held by KNCV, Cherry Homes Bandung, Training of Trainer of TB program, Lumire hotel Jakarta, Baitul Arqam training for Hospital Employee, Bogor, Diabetics Gymnastic Instructor Training, Bogor, Customer Service Training, Jakarta, TB Training through Hospital DOTS Strategy, Bogor, Training of PEKERTI Teaching Certification from Hasanudin University, Muhammadiyah University, Jakarta, Nearly Death Patient Guidance Training, Jakarta, Avian Influenza Training, Jakarta, Rescue in Rough Stream for Disaster Preparedness, Banjarnegara, Central Java, Medical Cosmetology Course, Jakarta, Clinical Preceptor Training, Jakarta, Medical Advocacy Training, Yogyakarta, Advance Cardiac Life Support (ACLS), Cardiovascular Clinics Cinere Hospital, Training of  Teaching Competency, Jakarta, Difficult Airway Management, Continuous Educational of Perdici (CEP), Semarang, Hypertension Course, Internal Medicine Department, Malang, Evidence Based Medicine Course, The first Annual Meeting of Perdici, Jakarta, Hospital Orientation for New Residence, Malang, Basic Trauma Life Support, Malang, Basic ECG & Resuscitation Course, Malang, Triage Officer Course, Malang, Basic Emergency Ambulance Protocol, Malang, In House Training of Neonatal Resuscitation for Midwife, Nurse and General Practitioner, Jakarta, Advance Trauma Life Support, Malang, Basic Cardiac Life Support – Singapore General Hospital, Singapore, Undergraduate Teaching in Emergency Department Singapore General Hospital, Diploma in Homeopathic Medical Science – DHMS, Malaysia, Homeopathy Medicine Short Course – City Villa Kuala Lumpur, Malaysia, AIDS Education Training by Medical Faculty of UNIBRAW Malang, Basic Training in Internet, Medical Faculty of UNIBRAW Malang, Basic Training III of Student Health Council, Malang, AIDS Education Training by Pelita Ilmu, Jakarta, Internet Short Course, Meganet Malang, Homeopathy Medicine Short Course – City Villa Kuala Lumpur, Malaysia, Research Training, Malang, Fashion and Beauty Course by Mustika Ratu, Pekanbaru, Beauty Course by Ratu Ayu Solo, Jakarta, English Course an Advance Certificate by International Institute of Language, Jakarta, Seminars/workshops : Seminar of Hospital Communication Forum in Good Medical Practice, Indonesian Medical Council, Jakarta, Seminar & workshop in North Jakarta IDI, Jakarta, Workshop of Hospital Accreditation 2013 Version (adopted from JCI), Jakarta, Empowering Maternal and Neonatal Survival, Jakarta, Diagnosis and Management Cephalgia, Migraine and Vertigo, Perdossi, Bekasi, Workshop of Clinical Pathway Aspect in Insomnia Disorder, Jakarta, Cardiocerebrovascular Emergencies in the 8th national Brain & Heart Symposium, Jakarta, Update management of Diarrhea & Seizure, Jakarta, Workshop of Teaching Hospital, Jakarta, Diabetic Complications Seminar, Jakarta, Symposium of The Role of Astaxanthin in Disease Related to Free Radicals, Jakarta, Improving Survival & Quality of Life in Patient with Type 2 Diabetes, Bogor, Nursing Seminar ‘Whether the Children asked about sex’, Jakarta, What’s new on Coxib, Surabaya, New Challenge in ICU, Indonesian Society of Intensive Care Medicine, Semarang, Evidence Based Medicine on Clinical Practice, Internal Medicine Annual Meeting, Malang, Basic Science in Septicaemia, Surgical Annual Meeting Malang, Evidence Based Medicine in the ICU, The first Annual Meeting of Perdici, Jakarta, Taking on Current Medical Emergency Treatment, the First National Symposium on Emergencies, Jakarta, National Seminar of Disaster Management and Brigade Siaga Bencana (BSB) Malang, Internal Medicine Annual Meeting VI, Malang, National Annual Meeting of Indonesian Medical Student, Malang, The Workshop of AIDS Care, Malang, Traumatology Integrated Seminar, Malang. Organization Record : Vice President for Education of School Intern Student organization. Girl Division of Indonesia Mosque Youth Association. General Secretary of School Intern Student Organization. Secretary of Girl Scout Organization. Research and Development Division of Math and Science Faculty, Riau University – Physics Department Association of University Student. The member of Islamic Association of University Student. Vice President for Education of AIDS Care University Student Council. Chairman of the Committee of AIDS Care Regional Workshop. Public Relation/ Lead Officer of National Scientific Meeting. Public Relation of Medical Faculty, Brawijaya University Student Council. Steering Committee of AIDS Training. The Member of Student Health Organization of Medical Faculty, Brawijaya University. North Jakarta – Muhammadiyah District Board, Finance Officer of Health and Public Welfare Division (MKKM-PDM) in District Level. Member of  ‘Aisyiyah Central Board in Health Division (MKES-PPA). Muhammadiyah District Board, Second Chairman of Health Division (MPKU-PDM) in District Level. Commisariat Hospital Member of Indonesian Medical Association, Coordinator of  ‘Aisyiyah Central Board in Health Division (MKES-PPA). Commisariat Hospital Member of Indonesian Medical Association, Member of Country Coordinating Mechanism Global Fund. Trainer/Speaker Record : Keynote Speaker in TB DOTS training held by Ministry of Health. Keynote Speaker in Treatment of infectious death patient. Ministry of Religion, Trainer in National Training of Trainer DOTS strategy in combating TB, Cherry Homes Bandung, Trainer in Religious Approach for Hospital Customer Service in Sulianti saroso Hospital, Jakarta, Keynote Speaker in Religious Approach for Hospital Customer Service in Sulianti saroso Hospital, Jakarta, Trainer in Basic Leadership training, Ahda Muslimah, Jakarta, September. Author Record : Hospital Customer Service, Universal precautions in handling death bodies, Jakarta Islamic Hospital, Contributor of Fatwa Medika Hospital Magazine, Universal precautions in handling death bodies, Ministry of Health, Pray in times of illness. As a professional Trainer and a consultant to several hospitals that once he signed on as both a trainer and consultant include : Aulia Hospital, Bayukarta Hospital Karawang, Bhayangkara Hospital TK III Polda Jambi, FMC Hospital Bogor, Mother and Child hospital Dedari Kab. Kupang, TK III R.W. Monginsidi TK III Hospital Manado, Regional General Hospital Dr. Soedarsono Pasuruan, Islamic Hospital Fatimah Cilacap, Regional General Hospital Sanggau, West Kalimantan, Health Training Hall Cikarang, Bekasi, Regional General Hospital, R.A Kartini Jepara, RSUD Ajibarang, Orthopaedic Hospital Purwokerto. Hospital Pertamina Cilacap, Ananda Hospital in Bekasi and More The others.

INVESTASI (Tidak Termasuk Penginapan)

Rp 4.350.000,00/peserta (Jakarta, Bogor, Bandung, Yogyakarta, Malang, Surabaya)
Rp 5.350.000,00/peserta (Bali, Lombok)

PROMO
Cashback/Discount Rp. 250.000* (Syarat dan ketentuan berlaku call us).

FASILITAS

Sertifikat, Modul (Hard/Soft Copy), Training Kit (blocknote+Ballpoint), Jacket, Tas Ransel, 2X Lunch, 2X Coffe Break/hari, Foto Bersama Seluruh Peserta, dilaksanakan di hotel berbintang.

INFORMASI & PROMO

Hub      : 021 – 756 3091

Fax       : 021 – 756 3291

CP        : 0812 9578 8177, 0813 8280 7230

JADWAL TAHUN 2017

  • 21-22 Desember 2017 Bandung

JADWAL TAHUN 2018

  • 18-19 Januari 2018  Bandung
  • 22-23 Februari 2018  Bali
  • 22-23 Maret 2018  Jakarta
  • 19-20 April 2018  Yogyakarta
  • 24-25 Mei 2018  Bogor
  • 21-22 Juni 2018  Lombok
  • 19-20 Juli 2018  Bandung
  • 23-24 Agustus 2018  Bali
  • 20-21 September 2018  Jakarta
  • 18-19 Oktober 2018  Yogyakarta
  • 22-23 November 2018 Bogor
  • 20-21 Desember 2018  Lombok

REFERENSI

  1. RSUD Kelas B Kabupaten Subang
  2. RSUD Tk II Tarakan Kalimantan Utara
  3. RS Sentra Medika Cisalak
  4. RSU Handayani
  5. RSUD Madani Palu

TESTIMONIAL

  • “Materi dan Trainernya sangat bagus, lokasinya nyaman. penyampaian oleh trainer sangat tepat, cepat dan cerdas” H. Usep Saripudin, Case Manager – RSUD Subang
  • “Dengan adanya Training Case Manager yang diselenggarakan oleh BMD Street Consulting selama 2 hari sejak tanggal 9-10 Maret 2017. sangat menambah pengetahuan saya tentang Case Manager, Mengetahui Fungsi, Wewenang dan Tupoksi saya sebagai Case Manager” Ening, Case Manager – RSUD Subang
  • “Trainernya sangat komunikatif, karena trainingnya sangat mengasikan sehingga waktu pelaksanaan selama 2 hari terasa kurang. semoga trainer bisa selalu memberikan materi yang kami butuhkan”Nur’aini, Case Manager – RSUD Subang
  • “Materi sesuai dengan harapan, Trainer OK, menguasai materi-materi dan punya pengalaman dalam hal case manager.”Bethy Mariana, S.Kep, NS, Case Manager-RSUD Tk II Tarakan Kalimantan Utara
  • “Apa yang di sampaikan lebih mudah dipahami dan tidak membosankan, Trainernya ramah dan selalu memberi solusi setiap pertanyaan.”Ria Azana-RSU Handayani
  • “Saya terkesan dengan materinya,” dr. Ryzqa, M.Kes, Dokter Asisten Jiwa-RSUD Madani Palu
  • “Sangat membantu/meningkatkan pengetahuan tentang fungsi case manager rumah sakit sehingga  diterapkan dapat memberikan kepuasan kepada para pasien yang kami rawat dan efektifitas pembiayaan.”Tugiono, S.Kep, NS, Case Manager-RSUD Tk II Tarakan Kalimantan Utara
  • “Bagus sehingga kami dapat mengetahui secara keseluruhan  tentang case manager.”dr. Veronika Budi Purnomo, Case Manager-RSUD Tarakan

Training Case Manager 9-10 Maret 2017, Subang - BMD